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FAQ

MyHealthRecord

Your Medical Record
Why are certain test results not shared electronically via MyHealthRecord? 
If some of my health information on MyHealthRecord is not correct, what should I do?
Can I enter my own personal health information in the MyHealthRecord?

MyHealthRecord For My Family
Can I view a family member's health record in MyHealthRecord?

After I Have Enrolled
I forgot my password. What should I do?

Technical Questions
Is MyHealthRecord secure?
What is your privacy policy?
I was logged out of MyHealthRecord, what happened?
What do I need to use MyHealthRecord?

What is MyHealthRecord?
MyHealthRecord offers patients personalized and secure online access to portions of their medical records. It enables you to securely view information about your health. With MyHealthRecord, you can view:

  • Reason for hospitalization
  • Care team
  • Procedures performed during admission
  • Current and past problem list
  • Current medication list and medication history
  • Current medication allergy list and medication allergy history
  • Vital signs at discharge
  • Laboratory test results
  • Summary of care
  • Care plan
  • Discharge instructions

Can I enter my own personal health information in the MyHealthRecord?
Yes. Under Account Settings, select "change settings with Cerner Health," and select the Health Record tab to add your personal information. This information is for your own reference and will not be part of your hospital medical record. You may share this self-entered information by selecting "Share This Record." To return to MyHealthRecord, click on "Return to MyHealthRecord."

Can I view a family member's health record in MyHealthRecord?
This functionality will be made available at a later date.

I forgot my password. What should I do?
Click the "Forgot password" link on the sign-in page to reset your password online.  You may also call 1-800-324-8163 to request a new, secure password.

Is MyHealthRecord secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure invitation process, personal IDs and passwords. Each person controls their password, and the account cannot be accessed without that password. Furthermore, MyHealthRecord uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyHealthRecord.

I was logged out of MyHealthRecord, what happened?
We aim to protect your privacy and security of your information. While logged into MyHealthRecord, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyHealthRecord. We recommend that you log out of your MyHealthRecord session if you need to leave your computer for even a short period of time.

What do I need to use MyHealthRecord?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).